Frequently Asked Questions
Please read our Q&As before sending us a message.
Yes, of course, please look for Mr. Li’s face logo for a guaranteed original lishi product. Please check out about page here.
We offer a FREE shipping option for all orders all over the world.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Transit time for international shipments is 2-3 weeks on average.
For those who need our item(s) faster. We also offer Standard (Expedited) shipping, we base shipping amounts off the weight and size and where you are located (orders ship from Zhejiang, China).
Sure, your satisfaction is our #1 priority. Please check our shipping and returns page here.
Payments methods include PayPal and Credit Cards.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
Sure, our wholesale price list is ready, please contact with us by submitting the contact form on the right.
Yes. notice the green lock at the top of the page? That means all data in site is encrypted. Also, none of your credit card information is stored locally. That part is handled by Paypal.
You will receive a confirmation with your order info in the email used to place order. You will later receive another email when your order ships with a tracking number and shipping information. This email can be received from 3-5 days after ordering.